Coronavirus: Disneyland to offer refunds, phase out current passholder program amid COVID-19

ANAHEIM, Calif. — Disneyland Resort on Thursday announced it will sunset its popular annual passport program while evaluating how to revamp the customer experience amid the novel coronavirus pandemic.

Both Disneyland and Disney California Adventure have been shuttered since mid-March in response to the pandemic, KTLA reported. Passes for parks outside of California are not affected at this time.

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In a statement posted on the Disney Parks’ Twitter account, Resort President Ken Potrock stated that “appropriate” refunds will be issued to “eligible” passholders, noting that “consumer insights” will be incorporated in the development of new “membership offerings,” intended to “deliver choice, flexibility and value for our biggest fans.”

According to KTLA, the park closures are expected to last for at least several more months, with the entire Southern California region currently under a state-mandated stay-at-home order meant to contain the spread of COVID-19.

California remains the hardest hit U.S. state in terms of COVID-19 infections with nearly 2.9 million cases reported since the pandemic began, resulting in nearly 32,000 deaths to date, according to a Johns Hopkins University tally.

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